This Privacy Notice describes how Certifix, Inc., doing business as PostScan Mail, collects, uses, and protects personal information when you use our website, mobile application, and virtual mailbox services. If you do not agree with this Privacy Notice, please do not use our Services. For questions, contact us at privacy@postscanmail.com.
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Information We Collect
We collect personal information necessary to provide our services and comply with legal requirements. When you create an account or use our services, we may collect your name, mailing address, email address, phone number, username and password, billing information, government-issued identification as required for USPS Form 1583, and mail handling instructions or service requests. Payment information is processed securely by third-party payment processors. We do not store full credit card numbers on our servers.
When you use our website or mobile application, we may automatically collect certain information such as your IP address, device and browser information, log and usage data, and basic location data derived from your IP address. This information is used for security, fraud prevention, system performance, and internal analytics. We may also use cookies and similar technologies as described in our Cookie Notice.
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How We Use Your Information
We use personal information only as necessary to provide virtual mailbox and mail handling services, process payments, verify identity as required by USPS regulations, communicate service-related updates, prevent fraud, protect our systems, and comply with legal obligations. We do not sell personal information and we do not use personal information to create consumer advertising profiles.
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Legal Bases for Processing (EEA / UK)
If you are located in the European Economic Area or the United Kingdom, we process personal information based on the performance of a contract, compliance with legal obligations, our legitimate business interests such as security and service improvement, and your consent where required.
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When We Share Information
We may share personal information with payment processors, cloud hosting providers such as AWS, technology service providers that support our platform, and government or regulatory authorities when legally required. We require service providers to process information only on our behalf and in accordance with applicable law. We do not sell personal information.
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Data Retention
We retain personal information for as long as necessary to provide services, comply with USPS and other legal requirements, resolve disputes, and prevent fraud. When information is no longer required, it is securely deleted or anonymized in accordance with applicable law.
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Security
We implement reasonable technical and organizational safeguards designed to protect personal information. However, no system can be guaranteed to be 100 percent secure, and transmission of information over the internet is at your own risk.
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Children
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.
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Your Privacy Rights
Depending on your location, you may have the right to access your personal information, correct inaccurate information, request deletion subject to legal limitations, restrict certain processing, or withdraw consent where applicable. Please note that certain information must be retained in order to provide services and comply with legal and regulatory requirements, and deletion requests may require account closure. To exercise your rights, contact privacy@postscanmail.com.
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California Residents
PostScan Mail does not sell personal information. California residents may request access to or deletion of personal information in accordance with the California Consumer Privacy Act. We will not discriminate against you for exercising your privacy rights.
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Updates
We may update this Privacy Notice from time to time to remain compliant with applicable laws. Any updated version will include a revised effective date and will become effective when posted.
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Contact Information
If you have questions about this Privacy Notice or our data practices, you may contact Certifix, Inc., doing business as PostScan Mail, at 525 Randall Ave Ste 100, Cheyenne, WY 82001, or by email at privacy@postscanmail.com.
